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Would a Surgeon use a Swiss Army Knife
Focusing on tools and software that excel at core business needs for improved returns I guess depending on the surgery a surgeon could use a swiss army knife in a pinch. After all, didn’t Radar...
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Your Next AMS Might Not Be An AMS
Why an increasing number of Association Executives are viewing CRM as an industry game changer. Since the dawn of databases, companies have created AMS (Association Management Software) to serve the...
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4 Steps to Improve Data Consolidation Using Microsoft Dynamics CRM
We often hear from business executives about their concerns with duplicate systems and multiple data silos. We also hear the desire to create or improve “a grand all-encompassing data warehouse” so...
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What Constitutes a Technology Game Changer?
The Three “M” method to Recognize and Leverage New Technologies Remember in the movie The Graduate when Dustin Hoffman’s character was told: “One word: Plastics”. Chevy Chase was in a movie called...
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Innovation and xRM
New business solution innovation from unlikely sources by extending Microsoft Dynamics CRM – often called xRM This post focuses on the following questions related to small and large business solution...
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Top 3 Design Considerations in CRM for Trickle Up Benefits
How Design Influences User Adoption When it comes to design, people tend to use what works well for them. The key word there being “well”. An easy to use CRM with good clean design not only increases...
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Breaking down CRM options for Associations
The Pros and Cons of moving to CRM at your Association Lots of talk about CRM these days – more so than ever it seems. How can associations leverage CRM? Where does an association start? What are the...
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CRM Confusion: The Double Definition of CRM
The acronym “CRM” is increasingly becoming a household name or at the very least a common business term. But what exactly is CRM these days? To most, CRM stands for Customer Relationship Management –...
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Math Gone Social
Many seem to enjoy an occasional online brain teaser and there seems to be an increasing number of these little math challenges being shared across social platforms. With all the sharing and...
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Top 3 Ways to Avoid a Stinky CRM
“Our CRM Stinks” or “Our CRM sucks”,…. have you ever heard those words from a CRM user? This post is about stinky CRM – the kind of CRM (customer relationship management) that users find offensive and...
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CRM and the Customer Portal
How associations as well as any organization can leverage an online self-service portal with their Microsoft Dynamics CRM In recent years, organizations (in particular associations), have discovered...
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